Due to the complete upheaval of the medical establishment caused by the novel coronavirus, we've seen things change rapidly for our users as elective surgeries are deferred and face-to-face visits with your doctor have been turned into "telemedicine" discussions over the phone or video conference.

During this time, you may be wondering how you can still get the benefits of recording and sharing what the doctor said with your family. This is especially true if travel restrictions and shelter-in-place orders make it difficult for loved ones to be with you during the call to help take notes.

The good news is that Medcorder can still help you as your digital health companion with these remote visits.

We’re working quickly on building new features in the app to make remote appointments easier to record, but for now, here is a workaround we suggest to record your remote visits.

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How to Record your Next Telemedicine Appointment

You will need two devices; one to take the call or video conference, and one to record with Medcorder. These devices can be a smartphone, a landline, iPad, iPod Touch, or an Android tablet.

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Telephone Appointments

1. Put your phone on speaker during the call.
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2. Request consent as you normally would then tap the record button on the device running Medcorder and place it near the speaker of the device you are using for the appointment so you can get the highest quality recording.
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3. When your consultation is complete, save the recording to your shared patient group so others in the group can listen and read the transcript.

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Video Appointments

1. Conduct your video call on your desktop computer or tablet device.
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2. Request consent as you normally would then tap the record button on the deice running Medcorder and place it near the speaker of the device you are using for the appointment so you can get the highest quality recording.
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3. When your consultation is complete, save the recording to your shared patient group so others in the group can listen and read the transcript.

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Thanks so much for being a part of the Medcorder family - it's a challenging  time for many and we're here to help support you and your families through all of this however we can.

We are continuing to work as quickly as we can to adapt to these new circumstances, and as such, we will be in touch frequently as we build new features and release them in the coming weeks. If there’s any way we can better help you or your family through this time, or better serve your recording needs, please don’t hesitate to reach out and let us know!

Sending feedback or reporting an issue to our support team is easy. You can send us an email to support@medcorder.com or when you are in the app, give your phone a shake from side to side to submit a bug report.

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