The global pandemic is showing just how crucial it is to have a way to safely and privately share health info.
Ten years ago, when Leila Chambers' sister was diagnosed with Hodgkin Lymphoma, relaying accurate info to Chambers' parents, who didn't live nearby, was a challenge. So, more recently, when her sister got ovarian cancer, Chambers thought, there must be a better way to keep our family in the loop.
Here's a story from a Medcorder user about how Medcorder has helped them and their family through a challenging medical situation. Julie's story energizes us, and reminds us why helping patients record and share with family is so important.
Three years ago, my horse slipped mid-gallop. My last memory was the sound of my helmet cracking against asphalt, and then snippets from the emergency room. When I confided in my doctor that I had lingering memory troubles, he suggested a test to figure out exactly where things in my brain were going haywire.
Then I walked out of his office and promptly forgot what he'd suggested. The irony of having to call and ask for a reminder on the memory test was not lost on either of us.
Had I recorded our appointment, however, the follow-up call would have been unnecessary. I never even thought to ask if I could record, though. That's strange because, as a journalist, I record almost all of my conversations.
Tap the red mic button to begin a recording. Be sure to request consent from everyone who will be recorded, and then tap "Yes, begin". When you are finished, tap the red stop button in the center of the screen. Add a title, enter the medical provider whom the appointment was with and add notes if you like. Tap "Save" in the top left and your recording will be posted to your group.
You can also add an upcoming appointment by tapping the calendar icon in the bottom left corner. This allows you to add your appointment information to share with family in the group and get a reminder when it's time to record. To record an appointment, tap the "Record" button from the alert banner in your group, or tap the red mic button.
Recordings are visible to everyone in your patient group. Invite members to your group using the ... menu in the upper right corner. Members will be notified when you post recordings and can view and listen to them.
To share a recording with someone outside the app, tap the big purple play button on the appointment, then tap the share icon in the upper right corner. Your recording will then export as a shareable .mp3 file.
Place your phone on a hard flat surface, such as a desk or table, with the microphone pointing towards the doctor. This will provide a clear recording and subsequent high-quality transcript.
To add a new appointment, tap the calendar icon in the lower left corner of your screen. Enter your appointment details and tap "Save" in the upper right corner.
To view your upcoming appointments, tap the calendar icon in the upper left corner. You will see a list of all your appointments here, sorted by Upcoming and Past.
You can prepare for an appointment by creating a list of questions you would like to ask your doctor during your consultation. Add your questions to the details when adding a new appointment. All members in your group will be able to see your appointment details and add questions as well.
To view your questions while recording, tap the “Questions” button in the lower left corner of the purple recording screen.
Taking notes during or after your appointment is easy. During your appointment you can add notes by tapping the ‘Notes’ button on the record screen. After you stop the recording, you can also add notes on the Save Recording screen. If you want to edit or add notes after saving your recording, you can tap the appointment and find the Notes section at the bottom. Notes are visible and editable by all members of the group.
Your privacy is very important to us, and as such, when you delete media such as audio recordings, photos, videos, and messages they are permanently deleted from our servers. Unfortunately that does mean that content that has been deleted is not recoverable. Please be sure when deleting media from the app.
You can still create a recording without an internet connection. Go through the steps as usual to create and save your recording. The recording will be saved locally on your phone and will get uploaded, transcribed and shared with the group the next time you open the app with an internet connection.
To successfully create a Medcorder account, you must use a mobile phone number. After typing in your phone number to create an account, you will be sent an authentication code via text message. If you do not receive a code, or the code has timed out, you can tap the 'Resend Code' to receive your code again. If you unsuccessfully login 5 times, or tap to resend your code 5 times, you will be locked out of the system due to unusual activity. You will then need to wait until your number resets to attempt to create your account again.
If you do not receive your code for logging into the app, you can tap the 'Resend Code' link on the login screen. In rare cases, T-Mobile subscribers with older phone numbers cannot receive six digit verification codes. If you are a T-Mobile user and you are not receiving your code, call T-Mobile support and ask them to remove this restriction from your account. Once the restriction is lifted, you should be able to create an account or login by receiving the authentication code.